Effective Date: October 9, 2026
Last Updated: October 9, 2026

Eric’s Seafood & Vietnamese Cuisine (“Eric’s Seafood,” “we,” “us,” or “our”) operates a food truck in Jacksonville, North Carolina, and the website https://ericsseafood.com/ (the “Website”). This Privacy Policy explains what information we collect when you visit our Website, call or text us, email us, order food, or interact with us on social media, and how we use, share, and protect that information.

By using our Website or contacting us, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use the Website.

1. Information We Collect

Information You Give Us

We collect information you choose to provide when you contact us or place an order, including:

• Contact details such as your name, phone number, and email address.
• Order and delivery details such as the items you order, pickup time, and your delivery address if you request local delivery.
• Catering and event requests such as event date, location, number of guests, and organization name.
• Feedback and messages you send to us by phone, text, email, or social media, including comments left on our comments line.

Information Collected Automatically

When you visit the Website, our servers and third-party tools may automatically collect limited technical information, such as your IP address, browser type, device type, operating system, referring website, pages viewed, and the date and time of your visit. This information is used in aggregate to keep the Website working and to understand how visitors use it.

Payment Information

We do not collect or store payment card information through the Website. Payments made at the food truck are processed by our point-of-sale payment provider, which handles your card data under its own privacy policy and security standards.

2. Cookies and Similar Technologies

The Website uses cookies and similar technologies to remember your preferences, keep the site secure, and measure site traffic. We use Google Analytics, a web analytics service provided by Google LLC, which uses cookies to collect information such as pages visited, time spent on the site, approximate location (city or region), device and browser type, and how you arrived at the Website. Google Analytics does not give us your name or contact details, and we use this information only in aggregate to understand and improve the Website. You can learn how Google uses this data at policies.google.com/technologies/partner-sites and opt out using the Google Analytics Opt-out Browser Add-on.

Most browsers let you block or delete cookies through their settings. If you disable cookies, some parts of the Website may not work as intended.

Do Not Track and Global Privacy Control

Some browsers send a “Do Not Track” signal. Because there is no common industry standard for these signals, the Website does not currently respond to them. Where required by applicable law, we will treat a Global Privacy Control (GPC) signal from your browser as a valid request to opt out of the sale or sharing of personal information.

3. How We Use Your Information

We use the information we collect to:

• Take, prepare, and fulfill your pickup, delivery, and catering orders;
• Respond to your questions, comments, and requests;
• Let you know about our truck location, hours, specials, and events, when you have asked to hear from us;
• Improve our food, service, and Website;
• Protect the security of our Website and prevent fraud or misuse; and
• Comply with legal obligations and enforce our rights.

4. Text Messages and Phone Calls

If you call or text us, we use your phone number only to respond to you, confirm your order, and coordinate pickup or delivery. We do not send marketing or promotional text messages. We do not sell or share your phone number with third parties for their marketing purposes.

5. Email

If you email us at contact@ericsseafood.com, we use your email address to reply. If we send promotional emails, each message will include a way to unsubscribe, and we will honor your request promptly, consistent with the CAN-SPAM Act.

6. How We Share Your Information

We do not sell your personal information. We share information only in the following limited situations:

• Service providers who help us run our business, such as website hosting, analytics (Google Analytics), payment processing, and communications providers. They may use your information only to perform services for us.
• Legal reasons, when we believe disclosure is required by law, subpoena, or court order, or is necessary to protect the rights, property, or safety of Eric’s Seafood, our customers, or others.
• Business transfers, if our business is sold, merged, or transferred, in which case customer information may be transferred as part of that transaction.
• With your consent, or at your direction.

7. Social Media and Third-Party Links

Our Website links to our pages on Facebook, Instagram, YouTube, and other third-party sites. When you interact with us on those platforms, their own privacy policies apply. We are not responsible for the privacy practices or content of third-party websites, and we encourage you to review their policies.

8. How We Protect Your Information

We use reasonable administrative, technical, and physical safeguards to protect the personal information we hold, including encrypted (HTTPS) connections to our Website. No method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security. If a security breach affects your personal information, we will notify you as required by applicable law, including the North Carolina Identity Theft Protection Act.

9. How Long We Keep Information

We keep personal information only as long as needed for the purposes described in this Privacy Policy, such as completing your order or answering your question, or as required for legal, tax, or accounting purposes. When information is no longer needed, we delete it or make it anonymous.

10. Your Privacy Choices and Rights

You may contact us at any time to:

• Ask what personal information we have about you;
• Ask us to correct or delete your personal information;
• Opt out of marketing emails; or
• Withdraw any consent you have given us.

Depending on the state where you live, you may have additional rights under state privacy laws, such as the right to access, correct, delete, or obtain a copy of your personal information, and to opt out of targeted advertising or the sale of personal information. We will honor these requests where the law applies to us. To make a request, email us at contact@ericsseafood.com or call (910) 750-9333. We may need to verify your identity before responding. We will not discriminate against you for exercising your privacy rights. If we deny your request, you may appeal by replying to our decision and explaining why you disagree.

11. Children’s Privacy

Our Website is intended for a general audience and is not directed to children under 13. We do not knowingly collect personal information from children under 13, consistent with the Children’s Online Privacy Protection Act (COPPA). If you believe a child under 13 has provided us with personal information, please contact us and we will delete it.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will post the updated version on this page and change the “Last Updated” date above. If we make significant changes, we may also provide notice on our Website. Your continued use of the Website after an update means you accept the revised policy.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us:

Eric’s Seafood & Vietnamese Cuisine
Jacksonville, North Carolina, USA
Email: contact@ericsseafood.com
Orders: (910) 381-6150
Comments & privacy requests: (910) 750-9333
Website: https://ericsseafood.com/